Terms & Conditions Of Sale
This (together with the documents referred to on it) explains
the terms and conditions on which we, LYMA Life Limited, supply any of our
Products ("Products") listed on the website (lyma.life) (our "Site") to you or
sold via mail or any other retailer. Please read these terms and conditions
carefully before ordering any Products from us. You should understand that by
ordering any of our Products, you agree to be bound by these terms and
1.INFORMATION ABOUT US
LYMA Life Limited, company number 10613047 is registered at Edison House,
223-231 Old Marylebone Road, London, NW1 5QT, United Kingdom.
"LYMA" is the registered trademark of LYMA life Limited.
2.1 It is important that you read and understand these Terms and Conditions
in conjunction with our
before using the Services. This policy details the collection and processing of
2.2 To set up an account with us you must agree to these Terms &
on our platform and access or use the Services if you do not agree to these
3 SERVICE AVAILABILITY
Our Products are FDA and EFSA approved for sale to resident individuals in
UK, Europe and the United States.
4 YOUR STATUS
By placing an order through our Site, you warrant that:
4.1.1 You are legally capable of entering into binding contracts; and
4.1.2 You are at least 18 years old.
4.1.3 You are NOT pregnant or breastfeeding.
4.1.4 If taking any medication you have sought independent medical advice.
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 After placing your order via our Site for Products, you will receive an
e-mail from us acknowledging that we have received your order. Please note that
this does not mean that your order has been accepted. Your order constitutes an
offer to us to buy Products from us. All orders are subject to acceptance by us.
We will notify you where Products may not be available.
5.2 Your Contract with us will relate only to those Products not notified as
out of stock. We will not be obliged to supply any other Products which may have
been part of your order until the Products are available.
6. AVAILABILITY AND DELIVERY
Your order will be fulfilled as soon as reasonably possible, and in any event
within 30 days after the day we accept your order unless there are exceptional
circumstances or we have notified of out of stocks or delays.
We are not responsible for delays outside our control. If our supply of the
Products is delayed by an event outside our control, we will contact you as soon
as possible to let you know and we will take steps to minimise the effect of the
delay. Provided we do this we will not be liable for delays caused by the event,
but if there is a risk of substantial delay you may contact us to end the
contract and receive a refund for any products you have paid for but not
7. RISK AND TITLE
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full
payment of all sums due in respect of the Products, including any delivery
8. PRICE, PAYMENT, CANCELLATION and OFFERS
8.1 The price of any Products (including any applicable delivery costs) will
be as quoted on our Site and in promotional material from time to time, except
in cases of obvious error.
8.2 Prices of Products are liable to change at any time, but changes will not
affect orders in respect of which we have already sent you an order
8. Payment and Cancellation
8.3 During the first month, all subscription plans will renew 21 days
following the first payment (renewal date). Future subscriptions will be billed
calendar monthly on the same renewal day. If you do not wish to be enrolled into
a monthly subscription, you can cancel your account at any time up to one day
prior to your renewal date. You can cancel your account by following the steps
at clause 8.5 below.
8.4 By subscribing to LYMA you are agreeing to pay recurring periodic
subscriptions for an indefinite time until your account is cancelled by you or
us. The price for this subscription is as set out on our website, www.lyma.life.
8.5 Cancelling your subscription is easy. You just need to go to your account
area and follow these steps.
- Log into your account at www.lyma.life/go
- Select Subscriptions
- Select ‘CANCEL’
8.6 If you would like to pause your subscription for up to three months. You
just need to go to your account area and follow these steps.
- Log into your account at www.lyma.life/go
- Select Subscriptions
- Select ‘PAUSE’
Once a 'pause' has been activated it will automatically restart at the end of
the paused period. If you do not manually restart your subscription within
paused period (by logging into your account), your subscription will
automatically restart. If you wish to cancel your subscription entirely, you can
do so at any time by following the steps at clause 8.5 above.
8.7 We reserve the right, at our absolute discretion, not to renew your
subscription at any time without giving any reasons for our decision.
8.8 Notwithstanding clause 9.1, our refunds policy applies only to the most
recent order you have made. Previous or historic orders will only be refunded at
our entire discretion.
8.10 Any promotion code or offer provided on our Site cannot be used in
conjunction with any other promotion (current or historical).
8.11 Each promotion code or offer may be used only once per customer. If more
than one customer is registered at the same delivery address our promotion code
or offer may only be used by one customer registered to that address (on a one
per household basis).
8.12 If it is found that more than one promotion code or offer has been used
by the same customer or more than once per household: (1) only one product will
be dispatched and the other orders cancelled. In such instances, we will notify
you as soon as reasonably possible and refund you for any charges that may have
been incurred on purchase; (2) if we suspect that you have used different email
addresses or delivery addresses to get around this system, we may decide to
count this as fraudulent activity; (3) for any order which has already been
dispatched and, in our reasonable discretion, is deemed to be fraudulent, we
reserve the right to charge the Product's Recommended Retail Price (per
fraudulent order, without the promotional discount), and any other reasonable
charges which we may incur.
8.13 We reserve the right to withdraw or terminate any of our promotion codes
or offers at any time. On withdrawal or termination, the promotion codes or
offers may not be used for any orders placed after the date of such withdrawal
or termination. We reserve the right to reject the use of any promotion codes or
offers where fraud is suspected.
9. OUR REFUNDS POLICY
9.1 This section refers to all products. If the goods we deliver are not what
you ordered or are damaged or defective or the delivery is of an incorrect
quantity, we shall have no liability to you unless you notify us by e-mail of
the problem within 14 working days of the delivery of the goods in question.
9.2 If you do not receive goods ordered by you within 30 days of the date on
which you ordered them, we shall have no liability to you unless you notify us
by email or at our contact address of the problem within 37 days of the date on
which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will
be, at your option:
9.2.1 to make good any shortage or non-delivery.
9.2.2 to replace any goods that are damaged or defective; or
9.2.3 to refund to you the amount paid by you for the goods in question in
whatever way we choose. We will usually refund any money received from you for
the Products using the same method originally used by you to pay for your
purchase. We will usually process the refund due to you as soon as reasonably
possible and, in any case, within 30 days of the day we received your
cancellation or within 30 days of the day we confirmed to you via letter or
e-mail that you were entitled to a refund of the price of the Products.
9.3 Save as precluded by law, we will not be liable to you for any indirect
or consequential loss, damage or expenses (including loss of profits, business
or goodwill) howsoever arising out of any problem you notify to us under this
condition and we shall have no liability to pay any money to you by way of
compensation other than to refund to you the amount paid by you for the goods in
question under clause 9.2.3 above.
9.4 You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other permits
to purchase goods from our Site. The importation or exportation of certain of
our goods to you may be prohibited by certain national laws. We make no
representation and accept no liability in respect of the export or import of the
goods you purchase.
9.5 Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under applicable local
law or other statutory rights that may not be excluded nor in any way to exclude
or limit our liability to you for any death or personal injury resulting from
9.6 If you do not take delivery of the products or supply adequate delivery
instructions, we may cancel your order and retain the products. In this event,
we will refund you the price of the products, but you will still be liable to
pay any delivery charges.
9.7 If you are not home when the Product is delivered, and you do not
rearrange delivery or collect them from a delivery depot we will contact you for
further instructions and may charge you for storage costs and any further
delivery costs. If, despite our reasonable efforts, we are unable to contact you
or rearrange delivery or collection we may end the contract and clause 8.7 will
9.8 If you enter incorrect details on your account, including but not limited
to, your name, email address, delivery address and/or card details and you do
not notify us within three (3) days of setting up the account, we will have no
liability to you if your Products are not delivered to you.
9.9 We may end the contract for a Product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make
payment within 7 working days of us reminding you that payment is due; (b) you
do not, within a reasonable time of us asking for it, provide us with
information that is necessary for us to provide the Products, including but not
limited to delivery address or card details as required (c) you do not, within a
reasonable time, allow us to deliver the Products to you or collect them from
9.10 If we end the contract in the situations set out in clause 9.9 we will
refund any money you have paid in advance for Products we have not provided but
we may deduct reasonable compensation for the net costs we will incur as a
result of your breaking the contract
9.11 LYMA will not assume responsibility nor liability for damaged products
or delivery delays/problems when provided by third party organisations. LYMA
goods will not be refunded or exchanged if purchased through or provided by
third party organisations, retailers, wholesalers or resellers. You should
carefully review the terms and conditions and privacy policies of all off-Site
pages and other Sites that you visit and/or order from.
10. OUR LIABILITY
10.1 We warrant to you that any Product purchased from us through our Site is
of satisfactory quality.
10.2 Our liability in connection with any Product purchased through our Site
is strictly limited to the purchase price of that Product.
10.3 This does not include or limit in any way our liability for death or
personal injury caused by our negligence, or for fraud, or your statutory rights
as a consumer.
10.4 We accept no liability for any loss or damage caused by us or our
employees or agents:
10.4.1 where there is no breach of a legal duty of care to you by us or by
any of our employees or agents;
10.4.2 where such loss or damage is not a reasonably foreseeable result of
any such breach;
10.4.3 for any increase in loss or damage resulting from breach by you of any
terms of this contract.
11. WRITTEN COMMUNICATIONS
11.1 Applicable laws require that some of the information or communications
we send to you should be in writing. When using our Site, you accept that
communication with us will be mainly electronic. We will contact you by e-mail
or provide you with information by posting notices on our Site. For contractual
purposes, you agree to this electronic means of communication and you
acknowledge that all contracts, notices, information and other communications
that we provide to you electronically comply with any legal requirement that
such communications be in writing. This condition does not affect your statutory
11.2 Where appropriate, LYMA Life Limited reserve the right to send you
electronic service communications related to your purchase where you have opted
out of marketing communications.
12. LYMA LIFE LIMITED WEBSITE – TERMS OF USAGE
These terms and conditions also set forth the legally binding terms for your
use of the website (lyma.life) (our Site). Only private individuals aged 18
years or over are permitted to register for use of the Site. By using the Site
you agree to be bound by these terms and conditions of use. If you do not agree
with these terms and conditions of use, you should leave the Site immediately.
LYMA Life Limited aims to provide up to date and accurate information on its
Site. However, there can be no guarantee as to the accuracy of the information
on the Site.
information on the Site. "Personal information" as used here and in our Privacy
Policy means information relating to you as an individual such as name, address
and contact details.
By becoming a registered user or using the Site, you are agreeing to the
terms of this Policy and consent to the processing of personal information as
described; if you do not agree with any of these terms, you should not become a
registered user and should cease using the Site immediately.
reserve the right to change this policy at any time by amending the content of
the Site. Your continued use of the Site will be deemed to be acceptance of
Your data or information generated from the usage of our Site may be
transferred, sold or assigned to another third party as the result of a sale,
transfer of business, merger, reorganisation, liquidation or change in control
of LYMA Life Limited.
We may modify these terms and conditions of use from time to time and such
modification shall be effective upon posting on the Site. By continuing to use
the Site, you agree to be bound by these terms and conditions as amended.
12.3 Your Account and Password
When you set up an account with us, you will also be asked to choose a
password. You are entirely responsible for maintaining the confidentiality of
your password. You agree not to use the account, screen name, or password of
another registered user at any time or to disclose your password to any third
party. You agree to notify us immediately by
emailing [email protected] if you suspect any unauthorised use of
your account or access to your password. You are solely responsible for any and
all use of your account.
12.4 Proprietary rights in content on the websites
12.4.1 The Site contain content owned by LYMA ("Content"). The Content is
protected by copyright, trademark, patent, trade secret and other laws and we
retain all rights in the Content, the Site. We hereby grant you a limited,
revocable, non-sub licensable license to retrieve and display the Content
(excluding any software code) solely for your personal, non-commercial use to
the extent necessary to view the Site and place orders via the Site. You may
retrieve and display the content of the Site on a computer screen, store such
content in electronic form on disk (but not any server or other storage device
connected to a network) or print one copy of such content for your own personal,
non-commercial use, provided you keep intact all and any copyright and
proprietary notices. You may not otherwise reproduce, modify, copy or distribute
or use for commercial purposes any of the materials or Content on the Site
without prior written permission from LYMA Life Limited. You will indemnify us
against all losses, liabilities, costs and expenses reasonably suffered or
incurred by us or for which we may become liable for (including but not limited
to), all damages awarded against us under any judgement by a court of competent
jurisdiction and all settlement sums paid by us as a result of any settlement
agreed by us arising out of or in connection with:
12.4.2 any claim by any third party that the use of the Site by you is
defamatory, offensive or abusive, or of an obscene or pornographic nature, or is
illegal or constitutes a breach of any applicable law, regulation or code of
12.4.3 any claim by any third party that the use of the Site by you infringes
that third party's copyright or other intellectual property rights of whatever
12.4.4 any fines or penalties imposed by any regulatory, advertising or
trading body or authority in connection with the use of the Site by you; or
12.4.5 other than claims arising from the use by you of the Site to order
Product(s) in the normal manner.
12.4.6 The Site contains content owned by other licensors to us ("Third Party
Content"). You may not, unless and to the extent otherwise specifically
authorised by us, copy, modify, translate, publish, reproduce, commercially
exploit, broadcast, transmit, distribute, perform, display or sell any content
appearing on or through the Site. You may retrieve and display content from the
Site on a computer screen, print a single copy of individual pages on paper, and
store such pages in electronic form for your personal non-commercial use to the
extent necessary to view the Site and make reasonable use of the Site.
12.5 Content/activity prohibited
The following is a non-exhaustive list of the types of activity that is
illegal or prohibited on the Site. We reserve the right to investigate and take
appropriate legal action against anyone who, in our opinion, violates this
provision, including without limitation, reporting such person to law
enforcement authorities. Prohibited activity includes, but is not limited to:
12.5.1 criminal activity or any tortuous act or civil wrong, pornography,
incitement to racial hatred, incitement to terrorism, fraud, posting obscene
material, drug dealing, harassment, stalking, spamming, sending of viruses or
other harmful files, copyright infringement, trademark infringement, breach of
confidence or theft of trade secrets;
12.5.2 covering or obscuring the banner advertisements on any page on the
Sites via HTML/CSS or any other means;
12.5.3 any automated use of the system such as using scripts to perform
12.5.4 interfering with, disrupting or creating an undue burden on the Site
or the networks or services connected to the Site;
12.5.5 attempting to impersonate another user or person. For the avoidance of
doubt, this includes but is not limited to, creating fake accounts;
12.5.6 using the account or password of another user at any time or
disclosing your password to any third party or permitting any third party to
access your account;
12.5.7 using any information obtained from the Site to harass, abuse, or harm
12.5.8 using the Site in a manner inconsistent with any and all applicable
laws and regulations;
12.5.9 modifying, accessing or making available data stored on a computer
device which you have accessed through our network, when either the owner of the
data, computer or device has taken steps to prevent you from doing this or the
owner has expressed a wish that you do not do this;
12.5.10 making available or uploading files that contain software or other
material, data or information not owned or licensed to you or collecting
information about others (e.g. names/addresses) without their prior consent;
12.5.11 gaining unauthorised access to other computer systems;
12.5.12 breaching any laws concerning the use of public communication networks;
12.5.13 making, transmitting or storing electronic copies of materials
protected by copyright without the permission of the owner;
12.5.14 making available, uploading and distributing by any means any
material or files that contain any viruses, bugs, corrupt data, "Trojan horses",
"worms" or any other harmful software;
12.5.15 falsifying the true ownership of software or other material or
information contained in files made available via the Site; or
12.5.16 obtaining or attempting to obtain unauthorised access, through
whatever means, to the Site or computer systems or areas of our or any of our
partners' networks which are identified as restricted;
12.5.17 disseminating any unlawful, harassing, libellous, abusive,
threatening, harmful, vulgar, obscene, or otherwise objectionable material;
12.5.18 transmitting material that encourages conduct that constitutes a
criminal offence, results in civil liability or otherwise breaches any relevant
laws, regulations or code of practice;
12.5.19 interfering with any other person's use or enjoyment of the Site; or
12.5.20 interfering or disrupting networks or websites connected to the Site.
The Site may contain links to other website locations, but we are not
responsible for the content, accuracy or opinions expressed on such website
locations, and such website locations are in no way investigated, monitored or
checked for accuracy or completeness by us. Inclusion of any linked website
location on the Site does not imply approval or endorsement of the linked
website location by us. When you access these third-party sites locations, you
do so at your own risk. We take no responsibility for third party advertisements
which are posted on the Site, nor do we take any responsibility for the goods or
services provided by its advertisers. We accept no responsibility for any error,
omission, interruption, deletion, corruption, defect, delay in operation or
transmission, communications line failure, theft or destruction or unauthorized
access to, or alteration of, any content provided through the Site. We are not
responsible for any problems or technical malfunction of any telephone network
or lines, electronic networks, computer online systems, servers or providers,
computer equipment, software, failure of any email or players due to technical
problems or traffic congestion on the Internet or on the Site or
combination thereof, including any injury or damage to users or to any person's
computer related to, or resulting from, participation or downloading materials
in connection with the Site . Under no circumstances shall we be responsible for
any loss or damage resulting from use of the Site, from any content posted on or
through the Site, or from the conduct of any users of the Site, whether online
or offline. The Site is provided "AS-IS" and as available and we make no
representations or warranties of any kind as to the Site or the content thereof,
including without limitation, as to availability of the Site for access and use.
Also, your access to the Site may occasionally be suspended or restricted to
allow for repairs, maintenance, or the introduction of new features. We will
make reasonable attempts to limit the frequency and duration of any such
suspension or restriction. In particular we expressly disclaim all warranties of
fitness for a particular purpose, accuracy, completeness or non-infringement. We
cannot guarantee and do not promise any specific results from use of the Site.
Nothing in these terms and conditions shall be construed as limiting or
excluding our liability for death or personal injury caused by negligence.
You agree to indemnify and hold us, our subsidiaries, and affiliates, and our
respective officers, agents, partners and employees, harmless from any loss,
liability, demand, claim or legal proceedings brought or threatened, including
expenses of any character suffered or incurred arising out of your use of the
Site in violation of these terms and conditions and/or arising from your
use of or conduct on the Site and/or a breach of these terms and
12.8 Our Products
12.8.1 Products and its packaging may vary slightly from their pictures. The
images of the Products on our Site are for illustrative purposes only. Although
we have made every effort to display the Product accurately, your product may
vary slightly from these images.
12.8.2 We may change the product: (a) to reflect changes in relevant laws and
regulatory requirements; and (b) to implement minor technical adjustments and
improvements, for example to address a security threat. These changes will not
affect your use of the product. If we make more material changes to our
Products, we shall inform you in writing of these changes and any relevant
impact this may have on your use of the product.
All notices given by you to us must be given to LYMA Life Limited, Edison House,
223-231 Old Marylebone Road, London, NW1 5QT, United Kingdom or [email protected] We may
give notice to you at either the e-mail or postal address you provide to us when
placing an order, or in any of the ways specified in paragraph 11. Notice will
be deemed received and properly served immediately when posted on our website,
24 hours after an email is sent, or three working days after the date of posting
of any letter. In proving the service of any notice, it will be sufficient to
prove, in the case of a letter, that such letter was properly addressed, stamped
and placed in the post and, in the case of an email, that such email was sent to
the specified email address of the addressee.
14. TRANSFER OF RIGHTS AND OBLIGATIONS
14.1 The Contract is binding on you and us and on our respective successors
14.2 You may not transfer, assign, charge or otherwise dispose of a Contract,
or any of your rights or obligations arising under it, without our prior written
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a
Contract, or any of our rights or obligations arising under it, at any time
during the term of the Contract.
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or
delay in performance of, any of our obligations under a Contract that is caused
by events outside our reasonable control ("Force Majeure Event").
15.2 A Force Majeure Event includes any act, event, non-happening, omission
or accident beyond our reasonable control and includes in particular (without
limitation) the following:
15.2.1 Strikes, lock-outs or other industrial action.
15.2.2 Civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, war (whether declared or not) or threat or preparation for
15.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or
other natural disaster or circumstances beyond our control.
15.2.4 Impossibility of the use of public or private telecommunications
15.2.5 The acts, decrees, legislation, regulations or restrictions of any
15.2.6 Our performance under any Contract is deemed to be suspended for the
period that the Force Majeure Event continues, and we will have an extension of
time for performance for the duration of that period. We will use our reasonable
endeavours to bring the Force Majeure Event to a close or to find a solution by
which our obligations under the Contract may be performed despite the Force
16.1 Our Products are not intended to treat, cure or prevent any disease, nor
is the information supplied on our website, blog, social media or other
promotional material intended to replace the individual advice available from
your own doctor.
16.2 If you have a recurring or previously diagnosed health condition that
concerns you, or are taking prescription medication, upon purchase of our
products you agree to seek medical advice from your GP before taking our
Products and/or making dietary and lifestyle changes.
16.3 If you experience an adverse reaction, stop taking our Products and seek
medical advice immediately.
17.1 If we fail, at any time during the term of a Contract, to insist upon
strict performance of any of your obligations under the Contract or any of these
terms and conditions, or if we fail to exercise any of the rights or remedies to
which we are entitled under the Contract, this shall not constitute a waiver of
such rights or remedies and shall not relieve you from compliance with such
17.2 A waiver by us of any default shall not constitute a waiver of any
17.3 No waiver by us of any of these terms and conditions shall be effective
unless it is expressly stated to be a waiver and is communicated to you in
writing in accordance with paragraph 11 above.
18. ENTIRE AGREEMENT
18.1 These terms and conditions and any document expressly referred to
therein represent the entire agreement between you and us in relation to the
subject matter of any Contract and supersede any prior agreement, understanding
or arrangement between us, whether oral or in writing.
18.2 You and we each acknowledge that, in entering into a Contract, neither
of us has relied on any representation, undertaking or promise given by the
other or implied from anything said or written in negotiations between us prior
to such Contract except as expressly stated in these terms and conditions.
18.3 Neither you nor us shall have any remedy in respect of any untrue
statement made by the other, whether orally or in writing, prior to the date of
a Contract (unless such untrue statement was made fraudulently) and the other
party's only remedy shall be for breach of contract as provided in these terms
18.4 The headings in these terms and conditions are for convenience only and
have no legal or contractual effect. These terms and conditions operate to
the fullest extent permissible by law.
18.5 If any provision of these terms and conditions is found to be unlawful,
void or unenforceable, that provision is deemed severable from these terms and
conditions and does not affect the validity and enforceability of any remaining
19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
19.1 We have the right to revise and amend these terms and conditions from
time to time.
19.2 You will be subject to the policies and terms and conditions in force at
the time that you order Products from us, unless any change to those policies or
these terms and conditions is required to be made by law or governmental
authority (in which case it will apply to orders previously placed by you), or
if we notify you of the change to those policies or these terms and conditions
before we sell you the Products (in which case we have the right to assume that
you have accepted the change to the terms and conditions, unless you notify us
to the contrary within seven working days of receipt by you of the Products).
20. LAW AND JURISDICTION
Contracts for the purchase of Products through our Site will be governed by
English law. Any dispute arising from, or related to, such Contracts shall be
subject to the non-exclusive jurisdiction of the courts of England.